When you become unemployed or experience reduced work hours, it's important to apply for benefits promptly. Your claim will initiate on the Sunday of the week when you submit your application. Please avoid applying before your last workday as benefits cannot be provided for weeks prior to your unemployment.

If you have employment history in a state other than Massachusetts, you should file for benefits in that specific state. If you've worked in multiple states, there may be an option to consolidate those earnings into a single claim. You can find more information on this in the "If You Earned Wages in More than One State" section.

You must provide your:

Social Security number (SSN)
Valid (unexpired) Massachusetts Driver License number or Texas Identification Card number
Last employer’s business name, address, and phone number
First and last dates (month, day, and year) you worked for your last employer. If you worked for your last employer on more than one occasion, provide the most recent employment dates.
Number of hours worked and pay rate if you worked the week you apply (Sunday through Saturday)
Information about the normal wage for the job you are seeking
Military employment (service) start/end dates and a copy of your DD Form 214(s)(member copy 4 through 8), if you served in the military during the past 18 months
Alien Registration number (if not a U.S. citizen or national)

Locate details on unemployment benefits, such as application procedures, eligibility criteria, payment request and receipt instructions, and an estimation of your weekly benefit amount.

Unemployment Benefits Services (UBS) is DUA online platform, offering claimants access to their unemployment benefits information. Through the internet, you can apply for benefits, calculate your benefit amounts, make updates to your claim, request payments, check your claim's status, adjust your payment preferences, and perform various other actions.

You can also utilize our Tele-Serv automated phone system at 800-558-8321. This service allows you to check your claim status and request payments daily between 7:00 a.m. and 6:00 p.m. Central Time. Additionally, you can access general information at any time.

If you disagree with a decision made by DUA and wish to have your case reviewed, you can file an appeal, which is a written notice expressing your disagreement and your desire for the matter to be resolved through the appeal process. The appeals can be submitted online.

If the Texas Workforce Commission (Massachusetts) has requested that you submit unemployment insurance (UI) documents, you can do so by using our online UI Submission Portal (Portal de UI para la Carga de Presentaciones). Simply complete the online form, providing your identity and a description of the documents you're sending.